R E N T A L A G R E E M E N T
1.1 Purchasing from the website
When you access our website, and hire clothes from Designer Affair you can choose from a selection of products to rent from our online selection and have them shipped to you.
We accept bookings 4 months in advance, operating under a 'first in, first served' policy. Once the booking has been made, the payment is required to be paid in full to secure your booking. Please note that appropriate cleaning fees are included in the rental price and that flat rate courier fee will be added to your cart at checkout which includes the cost of a prepaid return bag. Please refer to our FAQs for our current delivery fees.
You can pay for your rental garments by a direct bank transfer or via Shopify Payments. If you opt to pay via bank transfer the payment for the rental/order must be made after the order and cleared into our bank account provided within 24 hours of booking or we reserve the right to cancel the order immediately after 24 hours has lapsed, without warning. Designer Affair Limited reserves the right to not release the garments until the funds have cleared into our account.
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After placing an order, you will receive an email acknowledging receipt of your order. This does not mean that your order has been accepted. Your order constitutes an offer to us to rent the goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the goods have been dispatched. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of those goods has been confirmed.
As we block out items to hire throughout the year on a first come first served basis, once you have placed and order it cannot be cancelled. We nonetheless, reserve the right to cancel any order (including an order that has been confirmed by us) in the event that the goods ordered are no longer available, we believe (solely at our own discretion) that the goods are being hired for commercial purposes or that the order has been placed fraudulently.
1.2 Charitable Donations
Our charitable donation policy is set out on our website and may change from time to time. Donations are calculated as a percentage of net profits and therefore exclude revenue generated from lost, damaged or refunded items.
We post out rentals from Monday through to Friday and use NZ Post/Courier Post and overnight tracked shipping to deliver them to you. This courier fee is payable by you. Please refer to our FAQs for our shipping rates.
Saturday delivery is at your risk and will also incur a further fee. Please see our FAQs for our current delivery rates. Delivery times for the garments you have selected to hire may vary based upon product availability, customer delivery address, when you place and order and any other circumstances that could impact delivery. Accordingly, Designer Affair makes no guarantees as to the actual delivery time. It is your responsibility to ensure you order your garment in sufficient time, allowing for any delivery delays.
If your order is placed after noon Monday to Friday it is not guaranteed that it will be able to be sent the same day.
Rentals are to be returned in the prepaid postage bag provided, and to be sent the next business day after your event. (Example: If you rented an item out for an event on a Thursday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Friday. Or, if you rented an item out for an event on Friday or Saturday night, you are required, and liable, to return the garment in the pre-paid courier bag at your local post shop on Monday.)
Failure to return on time will result in a $25.00 late fee penalty per day that the item is late being returned.
If you fail to return an item in an appropriate time frame affecting our ability to fulfil a follow-on rental, resulting in us having to cancel, and refund the next borrower you are required, and liable, to pay for all associated refund costs
1.4 Pick up and drop off
You may pick up and drop off the garment free of charge. We are based in Rolleston, Christchurch and pick-ups at University of Canterbury can also be arranged during term times and must be organised ahead of time as they work around Jacqui's University timetable and other commitments.
If you are dropping the item back to us, we require the item to be returned the next day (Example: if you rent something on a Saturday it must be returned on the Sunday or Monday before noon). Failure to do so will result in a $25.00 late fee penalty per day that the item is not returned.
1.5 Late Orders
If your order is placed within 2 working days of your event date this constitutes a late order.
For weekend rentals, if your order is placed after 2pm on a Wednesday this constitutes a late order and it is unlikely that it will be able to be sent the same day.
All our garments are checked before they are sent out to you and in the unlikely event that your garment arrives damaged, stained, torn or ripped we may at our discretion provide you with a refund. We will refund you your rental price provided we are satisfied that the garment was already damaged when it reached you and that the proper procedures below were followed. In order to process your return, please first provide photo evidence of the damage and email it to us on the date it arrives. The photo must be timestamped and the garment must be unworn by you. If you fail to email us the photo within this timeframe it may mean that you are liable for the damage and will be required to pay a fee depending on the condition of the damage.
As our rentals are booked far in advance, if things change and you no longer require the hired garment, you will not receive a refund.
Refunds will be given for a fault in the postal system not delivering the item on time (unless the order was placed within 2 working days of the rental date; constituting a late order). We aim to send out our garments with plenty of time to arrive, and with all the correct postal stickers to ensure that they do arrive on time; it is possible however for there to be a delay in the courier system, in which case a refund or store credit will be issued (unless it was a late order).
Also, unless the goods are faulty or not as ordered, the delivery charges and cost of returning the goods will not be refunded.
If it has been 24 hours since the parcel has arrived, we will assume you are satisfied with the garment and no refunds will be issued.
1.7 Late or no returns
We try our best to ensure that all your rental garments arrive on time and this relies heavily on timely returns. Garments can be consistently booked out and by delaying the return of a garment it can potentially inconvenience the following rental customer. If garments are not returned on the agreed return date, a late fee of $25 per day will be charged for every day it is late plus the cost of any subsequent rentals that had to be cancelled due to the late return (same rules apply if an item is damaged and subsequent rentals have to be cancelled due to the damage by you, you are liable for the full refund amount).
In the case that a garment is not returned at all, due to it being stolen, lost, or kept by the borrower, the full RRP will be charged on top of the hire price that was paid.
Whether the garment is returned late or not returned at all, we reserve the right to charge back the late fee or the full RRP of the garment (as applicable) to your original payment method.
1.8 Damage by you to the garment
Our biggest piece of advice, when wearing a hire garment is to treat it as if it were your own. In the event that the garment is damaged whilst in your care, the best thing to do is to not stress and notify us as soon as possible so we can come up with a quick solution. Please email us as soon as possible and in any event no later than the day after your event.
If damage does occur, you are liable to pay for the full cost of any/all repairs. Please refer to our FAQ for our current charges. If the garment cannot be repaired to an appropriate standard, you are liable to pay the full RRP of the garment as stated in the product listing, or the costs associated to replace the garment.
We hire our garments to you on the understanding that they are returned in an undamaged condition. Our clothes are the sole responsibility of the hirer and we therefore expect you to take good care of our products. Minor spillages and small marks are inevitable and we wash all garments on return and treat marks or stains appropriately. If washing does not remove the marks/stains and dry cleaning is required, you are responsible to pay for this. This will be assessed on a case by case basis.
2.0 Try ons
We provide a free fitting service at Rolleston, Christchurch. Try on times are posted on our Instagram (@designeraffair_nz) story on Sunday nights for the week ahead, then saved to the "Try Ons" highlight reel. Appointments book very quickly so we recommend that you message us sooner rather than later to secure a spot.
Our try-on service is available year-round with some exceptions during the University examination and holiday periods.
Postal try ons are also available, these are at a fee of $30 per garment + $15 postage costs. To arrange one of these please email us with the details of the garment(s) that you're wanting to try on and the date of the event that you're looking to book the garment(s) for.
Designer Affair reserves the right to refuse any fittings/try-ons at any time.
You agree that any photos you send of yourself in our clothing may appear on any/all of our social media accounts, or on https://designeraffair.co.nz/